View Full Version : Guarantees On The Hh
Has anyone ever had to return a HH for defects or damage due to wear? I purchace the 4 season system and after three nites camping in the same spot the undercover neck peice tore. I called three times and was told to leave my phone # and someone would call me back to give me a address as to where to send the undercover back for repair.No one has returned my call yet."I Called the third week of December" I then emailed to three seperate HH addresses and still no one has contacted me yet.Anybody had the same problem or has any suggestions?
Has anyone ever had to return a HH for defects or damage due to wear? I purchace the 4 season system and after three nites camping in the same spot the undercover neck peice tore. I called three times and was told to leave my phone # and someone would call me back to give me a address as to where to send the undercover back for repair.No one has returned my call yet."I Called the third week of December" I then emailed to three seperate HH addresses and still no one has contacted me yet.Anybody had the same problem or has any suggestions?
the best guarentee is buying one from REI,the gaurentee every thing they sell for life:cool: neo
http://www.rei.com/online/store/ProductDisplay?productId=12304729&storeId=8000&catalogId=40000008000&langId=-1&addon=696121-684942&ext_cat=REI_RELATED_ITEMS_PRODUCT_PAGE&vcat=REI_SEARCH
http://www.rei.com/shared/help/guarantee.html?storeId=8000
Thanks for the advice Neo... Rest assure I will get all my gear from them in the future. Will be good to deal with someone that backs their products yet still im ill about about the matter.
Aren't the HH people users on WB?
Just Jeff
01-22-2006, 19:13
I don't think so - I've never seen him post on here. JRB posts here a lot - maybe that's who you're thinking about?
I'm pretty surprised to hear this, though - I've never heard anything bad about Hennessy's service before.
River Runner
01-23-2006, 02:50
I got great service when I had a snakeskin that came apart, also on a fly I got but hadn't used and wanted to upgrade to silnylon.
I wonder if they might be on some sort of company vacation. I have some tree huggers on order since a week before Christmas and haven't got them yet, which is unusual. I've just been thinking I need to check on them.
Have you tried this e-mail address?
hennessyhammock@gulfislands.com
I've corresponded with Tom's wife Ann a good bit using this address.
RR ,yes I tried that address also. I thought the same thing that maybe they had some family crisis or diffrent staffing.I have talked to Tom in the pass and he is a heck of a nice guy.I am planning on gettin my wife a hammock or maybe giving her mine and tring lawson hammock. tying just two ropes sounds nice and them spreader bars should cut down on cold spots... but Still as of today I have heard nothing