Originally Posted by
madgoat
I have a synmat 7 LW that I occasionally use for car camping or a spare bed for guests (not the UL kind, so it weighs 2.5 pounds). I was sleeping on it in Eldora Speedway's campground when one of the baffles let loose. Very odd sensation and a unique way to wake up. It took me a few minutes just to process what happened.
I contacted exped. They had me take a picture of the mat showing the serial number and a corner of the mat cut off, and they sent me a brand new one. No need to ship the original back to them.
They have a 5 year warranty, so make sure to contact them quickly if you are nearing the end. All they need is the serial number printed on the mat to confirm if it is within 5 years.