Yeah, I know it seems pretty a**holish to return this much used gear, but let me give you some details, just so you'll be sure of what kind of an a**hole I am.
1 never been worn outside (still has the tags on it) down parka I ordered before the winter to try it out ($300)
1 slightly used down parka that sprung a leak in the hood ($300)
1 never been worn outside (still has the tags on it) fleece jacket ordered for same reason above ($120)
1 Goretex XCR parka that was flawed ($300)
1 slightly used fleece that had faulty seams that bugged me but I never got around to sending it back before I wore it a few times. ($100)
So, yeah, some stuff I sent back in mint condition, others less so. All (unflawed ones) are resaleable at either original or reduced price. I've been a customer of Bean's for at least 20 years, have lots of good stuff from them. I will continue to buy stuff from them in the future, and will continue to sing their praises for their return policy.
BTW: Bean gear I still use: day pack (I use it every day); boots (I hike in them as often as I can); assorted flannel shirts, long underwear, ice-cream ball, my wife's snowboots, rain gear, and a bunch of other stuff I've forgotten about. The cutest thing was this outfit that had adorable little rabbit ears and cuffs so that you could tuck hands and feet into. Of course they didn't have my size so I gave it to my little girl. This one we donated to Goodwill, in perfect condition.
Go Bean!!