What has been your experience with the REI 100% satisfaction guarantee?
"Every item you purchase at REI is 100% satisfaction guaranteed. "
Did they swap out your blown out 800mile trailrunners with no questions asked? Did they repair your Leki's for free at the end of your through hike?
Here is an opportunity to sing their praises. If your experience has been different, here is the place to damn them.
I went over there yesterday to talk to them about a piece of gear and wanted to see if my experience was similar to others. I'll share the story in a bit so as not to affect the result too much.