I just thought of something today and wondered what others thought.
Do you believe a small gear manufacture such as ULA, SIx moons, Gossamer, Moonbow, insert your favorite, etc. has a responsbility to fix or assist you with faulty or broken gear if you have bought it from someone else?
Like, say you buy a tarptent online from someone on WB. They say the tent has been "set up once in my backyard". Then you go start your thru-hike and on night 5 something unexpectadly rips. Do you have a right to go back to the company and complain and ask for assistance, or have you forfeited that right by buying it from someone else. Does the company have the responsiblity to keep working with the product owner, no matter who owns it?
I realize that there are cases in which this would be ridiculous to expect assistnce, like if you've bought a tattered pack with 2000 trail miles and then expect them to replace a strap when it busts.
What do you all think? This hasn't happened to me, I'm just curious to get feedback from all your moral and ethical folks out there