I purchased a used Mont-Bell jacket last year that was a little beat up. It had several small tears, which I've repaired with seam seal, and was dirty around the cuffs. I washed the jacket according to instructions, and wasn't able to get all of the stain from the cuffs.
I am finding that this year it is no longer waterproof. The back of the jacket feels like paper, whereas the arms and front feel somewhat slick. In reading Mont-Bell's warranty policy, they only cover manufacturing defects. However, I have read where someone turned in a 13 year old jacket because the gore tex was de-laminating (If someone could describe this I'd appreciate it.), and Mont-Bell replaced the jacket with a similar current jacket, deeming the original was unrepairable.
Does anyone have any experience with Mont-Bell's return/repair service? Does it sound like I'm outta luck here?
I would also like some help identifying the jacket. It looks like a Thunderpass to me, but I haven't seen one on this color scheme. Year(s) of manufacture would help as well.
http://i292.photobucket.com/albums/m...t-bell002a.jpg