I'll also never ride this clown show again. Like someone said, pay an extra few bucks to fly or hitchhike. It's probably safer, just as reliable and surely less frustrating.
Last time I tried to ride Greyhound (after many other lost bags, overbooked buses, etc.) I had bought my ticket online. It said to go to the station with an I.D. and pick up the ticket from the counter before my departure. I arrived over an hour early and the yahoo behind the counter insisted I had an "e-ticket" which I was supposed to print out myself, despite my having a print-out IN MY FREAKIN' HAND that clearly said to pick it up at the counter of the station. He refused to even look for my ticket in his little stack, I went home to my computer to see if there was some way he was correct (he wasn't) and then didn't make it back across town AGAIN to catch the bus. I had a deadline, and had to buy an expensive last minute plane ticket instead.
I stopped by afterwards to get a refund from the station and the manager insisted they had made no mistake and was utterly rude, telling me "I had no idea what I was talking about", etc.
After literally an entire day on the phone, I got nothing from Greyhound customer service but clueless, incomprehensible babble and no refund. A pathetically run, sorry operation and it shouldn't be surprising that they're going bankrupt. Good riddance. I filed a complaint with the Better Business Bureau and have closed the door on Greyhound forever.