As some of you know Santa brought me an Ultralite A-sym for Christmas, and as you know I have been studying non-stop on techniques to increase my usage of the hammock. I had come up with an idea or two and bounced them off SgtRock and HH, then I said what the hey and e-mailed T.Hennessy....in the e-mail I explained what I was up to, gave my contact info and lo and behold yesterday my cell phone rings en-route to my girlfriends and guess who-Tom Hennessy himself calling to talk about my intended modifications. 30 minutes later I am on a new course in insulating the bottom for winter use. Needless to say I was impressed that he took the time to call me. Let it be said that this CEO/Owner cares for his customers, is interested in feedback and new ideas. I think I will buy another hammock just to support his industry.