REI ends return policy...
Last edited by Alligator; 06-04-2013 at 12:29. Reason: TOS #3
Still seems like the honest customer will be taken care of.
"Hiking is as close to God as you can get without going to Church." - BobbyJo Sargent aka milkman Sometimes it's nice to take a long walk in THE FOG.
Thats good news. People that abuse the policy raise the prices for others.
I agree, too many people return stuff that they themselves were at fault for the failure.Originally Posted by max patch
Sure, but ending abuse isn't going to lower prices.
Awwww. Fat Mike, too?
Returning a stroller cause the kids outgrew it. C'mon.
"Hiking is as close to God as you can get without going to Church." - BobbyJo Sargent aka milkman Sometimes it's nice to take a long walk in THE FOG.
When jerks like Karlstrom actually brag about doing it and then "can't stop", sheesh. No fear of consequences, no nothing. I wonder if REI went after him, he'd change his tune.
How could anyone be so stupid to admit to it?
Might not lower prices, but maybe the price increases will slow somewhat.
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Frankly I'm surprised they waited this long.
Every hiking site I go to has more than a few posts that brag about screwing over REI.
I even read a post on one site about a guy that bought an expensive MT bike and road the crap out if it and took it back for a refund after he threw it off a cliff just for the fun if it.
Ya think maybe REI reads those posts too?
Another case of the few screwing things up for the many.
I was thinking the same thing. Increases may be able to be put on hold for a while or at least keep pace with inflation. I'm an REI member but I have to admit I don't use them exclusively. I use Campmor, Backcountry, and a host of others. It just depends on where I get the best deal.
"Hiking is as close to God as you can get without going to Church." - BobbyJo Sargent aka milkman Sometimes it's nice to take a long walk in THE FOG.
I love walking thru Campmor..........they got everything ....right there!
Good for them.
I'm a pretty regular attendee of their Garage Sales and I have seen some really beat-up stuff there. Some people have no shame. I've seen coats and sleeping bags that were obviously used for years and even had burn holes in them. Some shoes have basically no tread left on them.
It's good to see that they will still stand behind defective merchandise and certain things that just didn't work out for the customer after short-term use.
We all talked about this not too long ago when someone got on here and "bragged" about abusing the policy. Thankfully a few WhiteBlaze members called him out and gave him an earful. Some members catch some grief for being so "abrupt" at times but at that time it was well warranted. We said at that time it would only be a matter of time and low and behold that time has come. I think all the idiots deserve a big hand and a thank you. Thanks a lot idiot.
"Hiking is as close to God as you can get without going to Church." - BobbyJo Sargent aka milkman Sometimes it's nice to take a long walk in THE FOG.
2 experience with REI.com return. Montrail sole fell off after 4 months, REI paid for shipping and just wanted info about the return. Returned La Sprortiva because a size too small to REI.com, but had to pay for shipping for the return. For shoes, I may switch over to Zappos, since they have free returns, but not sure about the limits on their returns. Just bough a youth PFD through REI and bug netting, but don't plan to return either.
Zappos has a 30 day return policy.
Only 125 MI or less on the shoes.
This makes me feel a bit better. Not 100% better, but somewhat.
“For 90 percent of our customers, this isn’t going to impact them. And for the other 10 percent, a good chunk are still going to be protected by this,” he said.
“If you buy that tent, and the seam blows out after two or three years, and you feel that it’s defective, I want you to bring it back and we’re going to take care of you,” he said. “We’re always going to stand behind our products not to be defective.”
RainMan
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[I]ye shall not pollute the land wherein ye are: ... Defile not therefore the land which ye shall inhabit....[/I]. Numbers 35
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I dont blame them
I think if you buy a pair of shoes that end up not fitting that expense should be on you. Not rei.
As I've pointed out before, REI is not a them, It is a we, a co-op owned by it;s members. Nobody takes any profit out of the business, excepting the annual dividend base on purchases. Returns fraud does result in higher prices and/or lower dividends.
And maybe now the garage sales will have less outright junk to sort through.
"It's fun to have fun, but you have to know how." ---Dr. Seuss
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