10-K
10-09-2014, 18:24
I recently purchased a set of Cascade Mountain Tech carbon fiber trekking poles. When I received them, the straps weren't attached. A pin was missing, as was the instruction sheet for how to attach the straps.
I contacted the company using an email address that contained an actual real person's name and asked if she'd send me the missing pin and an instruction manual. Within an hour received a tracking number and a response saying that replacement top poles with attached straps were on the way.
Received the package today as promised. That's the kind of service I think should be recognized!
The poles: http://www.cascademountaintech.com/product_p/1010.htm
I contacted the company using an email address that contained an actual real person's name and asked if she'd send me the missing pin and an instruction manual. Within an hour received a tracking number and a response saying that replacement top poles with attached straps were on the way.
Received the package today as promised. That's the kind of service I think should be recognized!
The poles: http://www.cascademountaintech.com/product_p/1010.htm