BrianLe
12-20-2015, 01:23
I bought a Lightheart Solo tent for my 2011 CDT thru-hike, and it's been my favorite tent ever since. I really like this design. It uses my trekking poles as an internal frame, is a hybrid "almost" double walled tent for about the weight of a single walled tent, I can sit up in it --- and without having to scoot my butt around to do so --- and it puts the interior space right where I want it.
However, I have about 4000 miles on this tent, and the end loops were getting frayed and the little zippers increasingly wonky. I was convinced that it wasn't just the zipper pulls, but the zippers themselves (I had done the "crimp the pull with pliers" trick multiple times).
I contacted Judy Gross of Lightheart and she quickly got back to me suggesting I send it to them to take a look. In very rapid fashion, both zipper pulls were replaced and the stake loops at both ends were fixed at a very reasonable (I would say "low) cost and the tent is now back in my hands today. Yes, this quick turn-around happened in the busy holiday season. I plan to hike the southern half of the Florida Trail next month, and had resigned myself to bringing an older (and heavier) tent, thus I'm really happy with the quick response.
So now I can add "great customer service" to my reasons for recommending Lightheart tents.
Gads, this sounds like it could be a paid or otherwise reimbursed endorsement. It's not, nor was anything like this solicited by Judy or anyone else. I'm just feeling pretty pleased with them right now!
However, I have about 4000 miles on this tent, and the end loops were getting frayed and the little zippers increasingly wonky. I was convinced that it wasn't just the zipper pulls, but the zippers themselves (I had done the "crimp the pull with pliers" trick multiple times).
I contacted Judy Gross of Lightheart and she quickly got back to me suggesting I send it to them to take a look. In very rapid fashion, both zipper pulls were replaced and the stake loops at both ends were fixed at a very reasonable (I would say "low) cost and the tent is now back in my hands today. Yes, this quick turn-around happened in the busy holiday season. I plan to hike the southern half of the Florida Trail next month, and had resigned myself to bringing an older (and heavier) tent, thus I'm really happy with the quick response.
So now I can add "great customer service" to my reasons for recommending Lightheart tents.
Gads, this sounds like it could be a paid or otherwise reimbursed endorsement. It's not, nor was anything like this solicited by Judy or anyone else. I'm just feeling pretty pleased with them right now!