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View Full Version : Big Agnes - Still great customer serevice



jbwood5
12-15-2017, 15:26
Called Big Agnes about my inflatable sleeping mat leaking down to ground level every 20-30 minutes. They said to send it in for repair. I just got an E-Mail and they are replacing it with the newest update at no charge. I am very pleased that they are doing that for me.

Fortunately, I was backpacking in Florida and really only out for a day to check my gear. In addition to my sleeping mat leaking, I found that my Exped air pillow was leaking too. The seam had broke open and is not repairable. So glad I was not up in Georgia or points north when all this happened.

TNhiker
12-15-2017, 16:28
likewise have had good luck with their customer service...

i have sent back 5 pads that had leaking valves (no leaks in pad using water/soap test) and they have replaced all of them...

yeah...that might say something about their products but their customer service is top notch....

RangerZ
12-15-2017, 20:47
In another post I reported that they repaired a tear in the mesh of my Copper Spur 1 for free, only two weeks door to door.

Good customer service, I told them that I would say good things about them