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View Full Version : Great service from Osprey



blw2
12-15-2018, 09:07
i have an osprey daypack...a talon 11,,I bought earlier in the year.

I've only used it a few times, but almost every outing with it I had at least one zipper jamb. The flap of fabric that sorta covers the zipper when it's closed...what's it called, the fly maybe? Anyway that flap gets caught in the zipper.

Well, in October on a trip it jammed hard. I ended up breaking the zipper.

So I sent it to Osprey for repair, and asked them to beef up the flap so it doesn't happen again...I was thinking thread a cord through and sew it like a bead, or maybe just fold it over and sew a few rows of stitching....

Anyway, just got it back and they did a wonderful job on it. Threaded a strap through so I have a nice wide flap cover, looks good, and it seems like it'll work..... haven't used it yet, so we'll see....
Took longer than I would have liked, but I can't argue...I'd call it great customer service!