Backcountry online gear supplier

[RuthN]

I'm seeking opinions on Backcountry (https://www.backcountry.com/). They have a Big Agnes tent I'm interested in for 25% off and I want to go for it but I want to be sure they're reputable. I've seen varying customer service reviews online. Thanks.

[fastfoxengineering]

They are a reputable retailer.

If you have any problems with the tent then youll deal directly with Big Agnes

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[4eyedbuzzard]

Reputable. I've purchased from them in the past (trail shoes). Didn't have to return them, so I can't speak to their customer service regarding returns and credits, which seems to be where most of their negative reviews come from.

[spfleisig]

Reputable. Bought many things with no problem. Last purchase was a pair of ski boots that didn't fit and I got a refund no problem.

[AnthonyD]

Been buying from them for years, awesome prices and great customer service.

Also check out close out deals on their sister-site www.steepandcheap.com - even better prices.



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[scope]

The Goat is legit.

[trailmercury]

The Goat is legit.

^^^^^^+1^^^^^^

[T.S.Kobzol]

they are the 800 pound gorilla of the outdoor retail business...and reputable.

[swisscross]

I have returned a couple of items. No hassle at all.

[DownYonder]

Good experiences with them. Once they shipped me the wrong item. One phone call handled it. Got the correct item before I had time to mail them back the return item.

[RuthN]

Thanks everyone!

[JPritch]

Another holla for The GOAT. They're my go to outdoor retailer.

[egilbe]

They sell through Amazon, too. I've purchased a few things from Amazon and surprised to see the goat sticker in my package. They are a good company.

[DSPeabody]

Just picked up a Mountain Hardware Bozeman Torch 0 degree synthetic bag for half price if anyone is interested.
$75, regular $150. I think the Flame 20 degree bag is available for the same.
Campmor and Backcountry are my go to's.