View Full Version : OR customer Service - Fantastic

02-27-2009, 17:11
I have not had much need for customer service over the years. Just lucky I guess.
I had a pair of goretex mittens that were 15 years old and not water proof any more so I sent them to OR.
They are still at customer service, but -
when I talked with the guy at OR customer service I mentioned that I had lost the bug screen for my Advanced Bivy - I just asked him how I could purchase a replacement - and he replied "i'll find ya one and send it ups - no charge". It came yesterday. That is world class service.

02-27-2009, 20:24
yeah they've got an 'infinity guarantee', meaning their products will be warrantied for longer than we're around :D i like that company a lot