LDog
06-21-2011, 18:30
I broke out my old Hubba and noted the fly and the stuff sacks were pretty sticky. So, I research it, and the consensus seems to be that the nylon is degrading and there's not much I can do. I saw suggestions that I wash it in a non-detergent soap, try to re-bond the coating with an iron, but it sounded like it was toast. So I send an email to customer service inquiring about buying a new fly. They came back a few hours later saying they had a problem with silnylon coatings and that if i didn't mind a green version, they would replace the fly and the sacks! I emailed back that it was an old tent and that I had no expectation that it was a warranty issue, and they came right back saying they understood and that I should send them in!
Wow! Responsive, responsible customer service!
Now, I haven't done this yet, and there is any number of ways this could go bad but, Wow!
(OTOH it does little to justify buying a new, lighter tent ...)
Wow! Responsive, responsible customer service!
Now, I haven't done this yet, and there is any number of ways this could go bad but, Wow!
(OTOH it does little to justify buying a new, lighter tent ...)