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Has anyone ever had much dealing with their customer service department? My hammock ripped completely in half last night while I was 6 feet in the air.
rocketsocks
06-28-2013, 17:24
Has anyone ever had much dealing with their customer service department? My hammock ripped completely in half last night while I was 6 feet in the air.Not sure about customer service, but pehaps the body could learn a few things...
http://www.whiteblaze.net/forum/showthread.php?83520-Hammocks-and-Aeriel-acrobatics&highlight=
My roommate was about to hang his under mine so I guess Im glad it didnt decide to wait a few more minutes. that could have been funny.
rocketsocks
06-28-2013, 17:52
My roommate was about to hang his under mine so I guess Im glad it didnt decide to wait a few more minutes. that could have been funny.
yikes...........:eek:.........and how!
dale1627
06-29-2013, 00:03
They replaced my hammock when it ripped. I think that they asked me to send them a picture of it.
Sent from my Nexus 7 using Tapatalk 2
They replaced my hammock when it ripped. I think that they asked me to send them a picture of it.
Sent from my Nexus 7 using Tapatalk 2
How long did it take them to get back to you? I called, emailed, and then filled out the warranty thing on their website when it happened 2 weeks ago and still havent heard back from them. I think I need to make another phone call.
gunner76
07-10-2013, 17:15
If and or when you get new hammock, use the old hammock to make some stuff sacks for storing your TQs and UQs.
I was thinking the same thing.
dale1627
07-11-2013, 16:53
I believe that I sent an email and had a reply the same day. It has been long enough that I don't remember exactly but I do remember that I was impressed with the rapid reply and new hammock being sent.
Sent from my Nexus 7 using Tapatalk 2
Gotcha, hopefully this is an rare happening. I got my hammock in the mail faster when I ordered it.
So after 4 calls, 3 emails, and filling out their warranty stuff I finally get a hold of the Warehouse supervisor. Apparently their system got tanked and they lost a bunch of their shipping information. After talking to him for a while they are upgrading my hammock (and adding weight) and are overnighting it to me. When I got them on the phone the customer service was great, it just took forever to get a hold of someone.