Originally Posted by
Sarcasm the elf
Kelty - We bought two of our friends a very heavy duty Kelty backpack style child carrier as a baby shower gift years ago. They are a very active couple and actually used it until some of the load bearing webbing straps wore out. The husband called the company to ask about gettting it repaired and got a response along the lines of "They're not supposed to be able to wear out, send it back and we'll take a look" he expected to get it returned with new webbing and receive a repair bill, instead they sent him a new carrier and a note saying it was covered by the warranty. (Guess what brand of carrier they recommend to everyone now?)