Since the ULA guy Chris has treated me so well, I have to promote his packs yet again; I've been using a ULA OHM 2.0 for a couple years and a couple thousand miles now, love the pack, use it all the time.
Anyway, one of the large hip-belt pocket zippers developed a slight stickiness in one area, makes it slightly harder to open, had to start using two hands for that zipper. I wrote to Chris at ULA, offered to buy a new hip belt (the two large zipper pockets are integral with the hip belt). He said "no way", meaning he'd send me a new assembly pronto, free. 3 days later (yesterday) a brand new hip belt & pockets showed up via priority mail.
Kudos for great ULA packs and customer service!
Thanks Chris.