you got a free lesson in the fragility of UL equipment if handled improperly. And you have some free tape to show for it
you got a free lesson in the fragility of UL equipment if handled improperly. And you have some free tape to show for it
I agree with most other reply's on this thread , that if all companies were responsible for user error then there would be alot more bankrupt companies or prices would be so hign that only rich folks could afford there products.
I myself have found that matt and joe and redbeard and the rest of the gang are all more than helpful in accommodating there customers and think there customer service ranks pretty high up there on the positive side as well as the products they make .
I would consider it A kind jester of them even mailing you cuben tape for the repair they are not liable for in the first place.
If I die trying now I wont die wondering how life could have turned out.....
The product arrived perfectly fine and was packaged well enough that it did not get damaged in transit. IT WAS YOUR FAULT! Let it go and move on. You ever wonder why there are warning messages on coffee cups stating that "contents may be hot" ? If you don't....find a mirror in the house, stare into it and contemplate.
Out of curiosity, how did you open package?
How long of a knife did you use?
To open a box , all you do is cut visible tape at end of a box, where flap protects contents.
You dont jam a blade inside.
yeah, if its a book you grab a kitchen knife and shove it in and cut the tape. Not with fragile contents.
Last edited by MuddyWaters; 08-02-2016 at 20:12.
While I generally agree you are responsible. A vendor of expensive gear should package it so a normal person would not cut the gear. I am thinking you slit the tape along the side and along the top. Now if you used a box cutter and just cut all around the box then you have no one else to blame.
But if cut normally, then the vendor could have adequate cardboard flaps to completely cover the items, and also have stuffing on top of the items that would further protect the items. I don't recall how well their box was made for the one time I bought from them. It is surprising so many have said their boxes were overfull. That kind of indicates they are not taking adequate efforts to size the box and protect the contents.
Maybe next time he'll take a box cutter to open up a package to a $700 down bag. Oops. I use a car key to run along the tape seam. I'm not sure the OP ever told us what he used, probably too embarrassed. But to open up a box of gear with a knife or razor blade is just not thinking clearly.
Last edited by Tipi Walter; 08-02-2016 at 22:39.
You can be the box whisperer
im been known to whisper a few boxes on a wild friday night................
I'm assuming it's the stuff sack for the sleeping bag? Do you actually use it?
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Zpacks is getting to be an awkward size. Really big for a cottage supplier, but not big enough to have in place some standard customer service systems. I've had mixed experiences with them. It can take them forever to get back to you via email, there is no way to call them, and you never know if you'll be inquiring when the one guy who knows the answer is out hiking. But, I have found that the wait and frustration is always worth it, as they have pretty much the best gear in the business. I don't think it is any bad intent on their part ... but it is true that their stuff is expensive so you tend to expect a certain level of service.
While I agree that this issue is the original poster's mistake, how great would it have been if Zpacks had sent him a new item? He probably would have posted here about how great Zpacks customer service is and we'd all be impressed.
So, yeah, Zpacks had no obligation to make him happy, but how great would it have been for them if they did?
This is the best analogy I've seen in a while. Mind if I borrow the crowbar bit?
Havent heard from the Ol;' OP in a bit, guess they got the hint...this belongs in the humor thread
Trail Miles: 5,154.2
AT Map 1: ✔ | 13-21'
Sheltowee Trace: ✔ | 20-23'
Pinhoti Trail: ✔ | 23-24'
Foothills Trail: ✔ | 24'
GSMNP900: 134.7(17%)
AT Map 2: 279.4
CDT: 210.9
BMT: 52.7