No. Not with new members who aren't used to the culture of WB.Originally Posted by Tipi Walter
you're a millennial aren't you? were you ever told you're a special snow flake?..
Be very careful, you're verging on the S word.
Whats the S word
Trail Miles: 4,980.5
AT Map 1: Complete 2013-2021
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See post 41.
He did ask what we thought.
I'm not uncomfortable with anything that was posted in reply to the original post. The OP was asking for input over an incident where he thought he was in the right. He was told quite tactfully but with a healthy dose of wit that he, in fact, was in the wrong. Nobody mollycoddled me when I came in here for the first time earlier this year. Nobody should expect that.
I believe that it is somewhat implied that such a guarantee assume the product is still in resale able condition and hasn't been damaged by the user.
Change the situation a little bit...
You open the package, check out the sleeping bag, and it fits a little too tight for your comfort, so you decide to return it under the satisfaction policy. But while you're out of the room trying to fill out a return slip, you don't close the door tight behind you, your dog gets into the room, and chews a hole in the sleeping bag.
Can you still return the sleeping bag under the satisfaction policy?
I believe the answer most people would give is "No"... it sort of falls under that "you break it, you buy it" type of policies.
Having said that, I see nothing wrong with the idea of contacting a company with a complaint that you believe their packaging contributed to the goods getting damaged in the normal process of opening the package. Sounds like you're both somewhat at fault... with the majority of posters here in the form believing that you were mostly at fault.
So while it would have been nice if the company would have sent a full replacement, sounds like they have been more than fair in agreeing to send repair tape.
Does ANYONE want to take responsibility for their own actions anymore???? Your fault.... live with it!
I'm so confused, I'm not sure if I lost my horse or found a rope.
Their packaging contributed to the goods getting damaged? No, it sounds like the packaging was perfect unless the stuff sack was partially out of the box upon arrival. Lear himself contributed to the goods getting damaged.
In agreeable agreement. As mentioned, just be glad it wasn't a $700 down bag or a $600 Hilleberg tent.
Indeed, I got a good laugh out of it!
I agree, there's always a awkward transition from founder to a professional management team as a company grows and expands. Zpacks has great stuff, expensive, but very functional and robust in many environments. They have set new standards for high performance, ultra light equipment. Their response to the OP's issue is reasonable in my eyes.
As an aside, Big Agnes ships their stuff with a separate piece of cardboard underneath the box seam in case someone uses a box knife. Takes a little extra labor, but mitigates Customer frustration.
FWIW, I was pricing the new Corvettes, pretty easy to get north of $120K, so not sure it's a good analogy.
Gotta kinda agree with traffic jam. While it may not be intentional some replies come off as mean and unhelpful. Im not just referring to this thread. IMHO you have to have a pretty thick skin to post on WB.
There is good advice here for sure but sometimes its hard wading through sarcastic or unhelpful replies.
I leave many threads unstarted and many replies unmade. I generally prefer to lurk.
In this threads defence the op damaged the item. Not the company's fault. If I were unpacking something that expensive id be very careful. Also regarding insurance if I understand correctly its up to the buyer to purchase insurance. Even then since he damagec the item....
And im sure someone will call out my spelling. Typing on a phone screen is not easy. I see I tapped the c instead of the d.
I'm not saying it was completely the manufacturer's fault. As Hosh points out, Big Agnes accounts for the fact that a lot of people open boxes with a knife and they add a little extra protection to avoid situations such as the OP has gotten himself into. But at the same time, the OP should have been more careful than it sounds like he was... so they were both partially at fault, with most of the fault being on the OP, hence the reason why I think the manufacturer's response was very reasonable.
Everything is relative. I have an uncle for whom a $120,000 Corvette would probably have about the same budgetary impact as my purchase of a Zpacks product.
“He is richest who is content with the least, for content is the wealth of nature.” –Socrates
Everything is relative. I have an uncle for whom a $120,000 Corvette would probably have about the same budgetary impact as my purchase of a Zpacks product.
Ive seen pickup truck stickers over $80,000 lately.
i personally, will never buy another new vehicle.(last one I bought was 1995) Not because I cant afford it, I easily can. But because Im not stupid enough to. I wont do it on principle.
Theres fools without a pot to pee in, buying $1000 adidas tennis shoes today.
Last edited by MuddyWaters; 08-04-2016 at 08:05.
way to throw of other log on the fire...I was gettin' cold.
The company was not "partially at fault" for the customer's poor decision to us a sharp object to open a box containing an item vulnerable to sharp objects. It's common sense, but there is a reason why we see more and more "Don't try this at home" disclaimers on television these days.
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