ZPacks just emailed me that they are not responsible for damage that occurs when a product they ship is opened. I cut a thin hole through the stuff sac while opening the end of a box that was thin and stuffed tight with a new pack inside the sac. I sent them a photo and asked them if they would send a new stuff sac for the brand new not cheap fiber sleeping bag. ZPacks stuff isn't cheap, but their packaging and customer satisfaction sure is.
I've been opening packages for years without complication. There are packaging engineers. Besides pointing out that packages can be insured, that many packages come with things inside the box to protect the shipped item, I also mentioned to the contact at ZPacks that I tought Moosejaw would probably make sure I was completely satisfied.
ZPack's first response was automated and said they would take a few days to get back to me. Now they say they will send me repair tape for the sac.
What do you think?