I posted a thread a couple months ago about having trouble opening a tightly packed cuben fiber sleeping bag. When I opened the box I had inadvertently scratched and thereby tore a frail and very easily cut material that I had zero previous experience with. Numerous posters on this site crucified me for not using a spoon or a thumb and not having their expertise in unpacking camping gear from cottage industry/mom and pop companies.
I recently got an ultralight tarp from Gossamer Gear and Lo and Behold!!!! They attach a warning on the OUTSIDE of their box saying not to use a knife.
So I stand by my original premise that the other company at the end of the alphabet could have done a better job packaging and could have done a better job standing behind their stated warranty on their webpage of "complete satisfaction." I am not bitter with the company that packed the sleeping bag. In fact I even inquired and was looking to buy their bivvy sac but they don't have it in stock and they won't be available until April because they don't have the materials.
so a very sincere, Thank you Gossamer Gear.