As I mentioned in the Pot thread, I bought a New Old Stock JetBoil SOL day before yesterday at Gander Mountain. Going out of business no returns rules Gander Mountain.
When I got home and opened the package I discovered that the accessory pot support was missing. The packaging, instructions and an online review all confirmed that the pot support was part of the SOL stove kit.
Bummer. I based part of my purchase on being able to use my existing cookware.
I called JetBoil this morning and spoke to Tammy. I explained the purchase and the Gander Mountain situation and the missing pot support.
Before I knew it, Tammy apologized profusely, said that the pot support would ship today or tomorrow, made sure that I didn't need it immediately, apologized again, got my shipping information and wished me a good day.
JetBoil joins TarpTent, REI and LL Bean on my short list of companies offering great customer service and excellent products.
Wayne
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