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  1. #1
    Registered User
    Join Date
    03-01-2004
    Location
    Tampa, FL
    Age
    74
    Posts
    587
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    12

    Default Big Agnes - Still great customer serevice

    Called Big Agnes about my inflatable sleeping mat leaking down to ground level every 20-30 minutes. They said to send it in for repair. I just got an E-Mail and they are replacing it with the newest update at no charge. I am very pleased that they are doing that for me.

    Fortunately, I was backpacking in Florida and really only out for a day to check my gear. In addition to my sleeping mat leaking, I found that my Exped air pillow was leaking too. The seam had broke open and is not repairable. So glad I was not up in Georgia or points north when all this happened.

  2. #2
    Registered User
    Join Date
    12-19-2005
    Location
    Knoxville, TN
    Posts
    3,715
    Images
    3

    Default

    likewise have had good luck with their customer service...

    i have sent back 5 pads that had leaking valves (no leaks in pad using water/soap test) and they have replaced all of them...

    yeah...that might say something about their products but their customer service is top notch....

  3. #3
    Registered User
    Join Date
    03-20-2013
    Location
    Pittsburgh
    Age
    70
    Posts
    963
    Journal Entries
    1
    Images
    2

    Default

    In another post I reported that they repaired a tear in the mesh of my Copper Spur 1 for free, only two weeks door to door.

    Good customer service, I told them that I would say good things about them
    76 HawkMtn w/Rangers
    14 LHHT
    15 Girard/Quebec/LostTurkey/Saylor/Tuscarora/BlackForest
    16 Kennerdell/Cranberry-Otter/DollyS/WRim-NCT
    17 BearR
    18-19,22 AT NOBO 1562.2
    22 Hadrian's Wall
    23 Cotswold Way

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