I want to warn everyone not to order shoes or anything else from Altra Running - an extremely dishonest outfit with stunningly bad service. On my CDT hike I ordered badly needed, hard-to-find (size 14) shoes in Leadore, ID to be sent to Darby, MT with delivery promised in 5-7 days. Altra failed to give a tracking number. I slowed my pace and took an extra day to ensure I would not reach Darby before the shoes. A week later, no shoes in Darby. I stayed an extra day with additional costs for lodging and meals - still no shoes.
I called Altra for the 3rd time - each time being put on hold for at least half an hour - and an Altra employee promised she would ship the shoes express and they would definitely be in Helena when I arrived Monday. Not only were they not there, I found out from UPS they were never sent at all.
Now Altra refuses to return my phone message or respond to online inquiries. I had to buy shoes in Helena for considerably more than Altra's sale price.
I do not know why Altra thinks it can treat customers like garbage and tell bald-face lies. Word will get out - I'll see to it.