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  1. #1
    Registered User andymc's Avatar
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    Default Zpacks Duplex problem



    Anyone have experience with this loose seam tape? The tent is brand new and I have places like these all around the apex points and the ridgeline.


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  2. #2
    Leonidas
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    No, I have a new one as well and everything was immaculate. I specifically checked the seams after multiple people complained on reddit about the stitching. I would probably email them about the issue.
    AT: 471 mi

    Pinhoti Trail '18-19'

    @leonidasonthetrail https://www.youtube.com/user/tehJC13

  3. #3
    Registered User andymc's Avatar
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    Quote Originally Posted by JC13 View Post
    No, I have a new one as well and everything was immaculate. I specifically checked the seams after multiple people complained on reddit about the stitching. I would probably email them about the issue.
    Thanks, I have emailed them, they're just busy right now and I'm trying to research in the meantime. Not gonna lie, makes me want a refund seeing this tent hasn't even been used yet!


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  4. #4

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    Unfortunately that seems to be a common theme with Zpacks these days...

    I fully agree that when paying $500 + bucks for a tent, it should be immaculate. However, it doesnt seem like Zpacks agrees.

    Ive heard getting ahold of them for any kind of customer service is a nightmare. I hope they start reading the forums and do something about it.

    It doesnt seem to be a structural issue, rather sloppy work.

  5. #5

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    I wonder if they got a bad batch of tape? That's bizarre.

  6. #6
    Registered User andymc's Avatar
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    Quote Originally Posted by CalebJ View Post
    I wonder if they got a bad batch of tape? That's bizarre.
    Yeah, thereís a lot of places it appears to not be bonding correctly and most of the edges of the tape look frayed? I think I will ask for another tent or a refund. I donít feel comfortable keeping this one. Bad thing is itís been 3 months now since I bought it.


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  7. #7
    Registered User andymc's Avatar
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    Well I took some more pictures to send in and asked for a refund. We will see what happens. I typically hammock camp anyways, I wanted this tent for the JMT next year, and some other above tree line adventures. I guess Iíll be hangin in the trees for the foreseeable future.


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  8. #8

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    Quote Originally Posted by andymc View Post
    Well I took some more pictures to send in and asked for a refund. We will see what happens. I typically hammock camp anyways, I wanted this tent for the JMT next year, and some other above tree line adventures. I guess I’ll be hangin in the trees for the foreseeable future.


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    For whats its worth...

    I too am a hammock camper.

    I too purchased a duplex for my JMT thru last August

    To be honest, I could have used my hammock. There was only one time where hanging was not an option, at guitar lake below Mnt. Whitney

    Other than that, I camped in the valleys. Its just the way the trail is setup, go up and over a pass in the morning and camp in the valley that evening.

  9. #9
    Registered User andymc's Avatar
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    Quote Originally Posted by blue indian View Post
    For whats its worth...

    I too am a hammock camper.

    I too purchased a duplex for my JMT thru last August

    To be honest, I could have used my hammock. There was only one time where hanging was not an option, at guitar lake below Mnt. Whitney

    Other than that, I camped in the valleys. Its just the way the trail is setup, go up and over a pass in the morning and camp in the valley that evening.
    Cool. Yeah I should research hanging on that trail some more. It just seems like enough of a logistical nightmare just getting on trail, I just wanted to simplify by taking a tent. So did you wish you had your hammock on the JMT?


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  10. #10
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    I've had a Duplex for years and it's still perfectly fine. I hope there is a reasonable explanation and understand your frustration.

  11. #11

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    Quote Originally Posted by andymc View Post
    Cool. Yeah I should research hanging on that trail some more. It just seems like enough of a logistical nightmare just getting on trail, I just wanted to simplify by taking a tent. So did you wish you had your hammock on the JMT?


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    I agree...the logistics were a pain. But completely worth it for sure

    TBH I didnt mind tent camping on the JMT. I almost always had a flat spot and its kind of nice having your own little enclosed space

    But if you really prefer hammocking, I dont think youll have much trouble at all.

  12. #12
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    Umphhh...

    This is the EXACT problem I had with my duplex a month into the AT.

    Zpacks didnt want to fix it. Even Joe Valesko told me he would send me seam tape, I could take a zero, and fix it myself.

    On a tent with a few dozen nights on it and only a month into the factory warranty.

    They were disappointing to deal with.

    RETURN it. And buy something from someone else.



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  13. #13
    Registered User andymc's Avatar
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    Quote Originally Posted by fastfoxengineering View Post
    Umphhh...

    This is the EXACT problem I had with my duplex a month into the AT.

    Zpacks didnt want to fix it. Even Joe Valesko told me he would send me seam tape, I could take a zero, and fix it myself.

    On a tent with a few dozen nights on it and only a month into the factory warranty.

    They were disappointing to deal with.

    RETURN it. And buy something from someone else.



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    Dang, not what I hoped to hear. I hope theyíll take it back.


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  14. #14
    Registered User andymc's Avatar
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    Well, so far Iíve only been offered an apology and some repair tape. Looks like Iíll be repairing this myself unless I get a different response from my second email asking for repair, possibly different tent, or maybe a partial refund given the time frame it happened and basically zero usage.
    If anyone has any experience repairing these seams, let me know. If I have to, should I repair with a taut pitch, should I remove the old tape and do a whole section, do I need to clean old residue? Hopefully itís easy to work with and it quits coming loose or Iím gonna need a LOT more tape.


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  15. #15

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    That's pathetic customer service. Those aren't seams in need of repair after they've worn out - that's a faulty product that needs to be made right by the supplier.

  16. #16
    Registered User andymc's Avatar
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    Quote Originally Posted by CalebJ View Post
    That's pathetic customer service. Those aren't seams in need of repair after they've worn out - that's a faulty product that needs to be made right by the supplier.
    Thatís how I feel completely. I hope they can come through with a better solution than me fixing it myself, without even any instruction.


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  17. #17

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    If that's their response, I'd be tempted to do some research into credit card coverage as well. Some provide versions of warranty coverage that might prove useful here?

  18. #18
    Registered User andymc's Avatar
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    Nice thought!


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  19. #19

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    Quote Originally Posted by andymc View Post
    Well, so far Iíve only been offered an apology and some repair tape.
    Post edited.
    Last edited by johnacraft; 04-25-2019 at 07:34.

  20. #20
    Registered User andymc's Avatar
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    It appears they have authorized me to send the duplex in for a refund. Iím very satisfied with that and the timeframe they handled it in. Thank you for your cooperation Zpacks. I donít think I would feel comfortable with a different or a repaired duplex after this experience. Hopefully mine was one of few lemons and everyone else has years of service with theirs. Itís truly a great design but after this, just not for me.

    Thanks to all for the support and insight!!


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