Had a pair of Craghoppers pants that served me well for about 10-20 hikes. Zipper failure. Emailed them, had a response within hours. Sent them the appropriate info/pictures, and they shipped a comparable replacement promptly. No hassle, no fuss.

Service this good deserves recognition. Too many hoops and hassle in some of the stories I've read here. In this case, company was perfect and prompt in their response, and made good on their guarantee. Kudos!