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  1. #1
    Registered User
    Join Date
    10-06-2017
    Location
    Casselberry, Florida
    Age
    68
    Posts
    5

    Default Problem with Guthook App ???

    In Feb 2017 I purchased Guthooks AT guide and it worked fine for me. Then the other day I was doing a little preplaning for a hike and when I opened Guthook all I got was the approach trail. I went to Google play store and my subscription showed up under purchase history but not under paid subscriptions. Play Store would not let me restore Guthooks.
    So I went to the Atlas Guides website and have sent several emails the last few days. I keep getting replies that my message was received and they will get back to me within 24 hrs.
    But I have yet to get a reply. Has anybody else had this problem and does anybody know how to get hold of them? Or does anybody know how to solve this problem.

    Thanks, Mike

  2. #2
    Registered User
    Join Date
    08-12-2015
    Location
    Newark, DE
    Age
    60
    Posts
    524

    Default

    I had a problem where many waypoints were missing from the section I was hiking. Some sort of corruption. I deleted the app and reloaded it. I then had to redownload the maps and pictures.

  3. #3
    Registered User
    Join Date
    10-06-2017
    Location
    Casselberry, Florida
    Age
    68
    Posts
    5

    Default

    Ok it turned out to be a problem with the cache in Google Play Store. Once I cleared the cache it restored fine. I still wonder why Guthooks and Atlas Guides never got back to me though.

  4. #4
    Registered User ldsailor's Avatar
    Join Date
    02-25-2016
    Location
    St. Petersburg, FL
    Age
    70
    Posts
    584

    Default

    Quote Originally Posted by Walking man & Spider View Post
    Ok it turned out to be a problem with the cache in Google Play Store. Once I cleared the cache it restored fine. I still wonder why Guthooks and Atlas Guides never got back to me though.
    I've had to contact a couple of times recently and they always emailed me back within a day or two. Their customer service is pretty good. Guthook has a presence on this forum, so maybe they will see your post and respond.
    Trail Name - Slapshot
    "One step at a time."
    Blog - www.tonysadventure.com

  5. #5

    Default

    I been having the same issue. They are under Atlas Guide now on Google Play.

    Quote Originally Posted by Walking man & Spider View Post
    In Feb 2017 I purchased Guthooks AT guide and it worked fine for me. Then the other day I was doing a little preplaning for a hike and when I opened Guthook all I got was the approach trail. I went to Google play store and my subscription showed up under purchase history but not under paid subscriptions. Play Store would not let me restore Guthooks.
    So I went to the Atlas Guides website and have sent several emails the last few days. I keep getting replies that my message was received and they will get back to me within 24 hrs.
    But I have yet to get a reply. Has anybody else had this problem and does anybody know how to get hold of them? Or does anybody know how to solve this problem.

    Thanks, Mike

  6. #6
    Registered User
    Join Date
    10-06-2017
    Location
    Casselberry, Florida
    Age
    68
    Posts
    5

    Default

    Crazy Larry,
    If you are still having the problem try emptying Google's cache then reinstall Guthooks. Worked for me.....I'm still a little upset that Atlas Guides never got back to me, they shouldn't send out email that they will be in touch within 24 hrs then not follow up. It took me hours upon hours to figure it out on my own.

  7. #7
    Leonidas
    Join Date
    04-26-2016
    Location
    Birmingham, Alabama
    Posts
    931

    Default

    Did you check your junk mail? I have contacted them multiple times and always had a prompt response.
    AT: 471 mi

    Pinhoti Trail '18-19'

    @leonidasonthetrail https://www.youtube.com/user/tehJC13

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