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  1. #1
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    Default Neo Air - Repair

    I have a thermarest neo air mat and there is a leak around the valve, it is very slow the mat flattens over about 8 hours. Blow it up to max go to sleep and in the morning its flat. Can anyone suggest how to fix this?

  2. #2
    Registered User Roots's Avatar
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    contact the company about and they will either fix it or replace it.
    HAPPY TRAILS TO ALL AND TO ALL A GOOD HIKE!

  3. #3
    Registered User ChinMusic's Avatar
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    Repairs around a value on an inflatable are hard to fix (or so I'm told). I agree, contact the company. They should take care of you.
    Fear ridges that are depicted as flat lines on a profile map.

  4. #4

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    Are these issues common with the NeoAir? I've heard a couple complaints about it leaking. But I love sleeping on it and absolutely want to take it on my thru, if it can stay intact.

  5. #5
    Registered User Megapixel's Avatar
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    Hope this helps, it is a quote from an email i received:

    Valves and seams are covered under warranty but punctures are not covered. If the mattress does have a puncture then we will charge a $20 repair fee for which we patch up to 10 holes. If we cannot repair your mattress then we will give you a call. If you are interested in doing this then here is a link to our return products form and additional shipping information:

    http://cascadedesigns.com/Service/Warranty-and-Repair

    http://www.postholer.com/ontrail
    2011 H.F.-Duncannon, Katahdin-Rangeley
    2012 Springer-Erwin



  6. #6
    Registered User Roots's Avatar
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    Quote Originally Posted by tirebiter View Post
    Are these issues common with the NeoAir? I've heard a couple complaints about it leaking. But I love sleeping on it and absolutely want to take it on my thru, if it can stay intact.
    I've had my neo air for about a year or so and used it TONS in that time and haven't had any problems....other than it's more comfortable than my mattress.
    HAPPY TRAILS TO ALL AND TO ALL A GOOD HIKE!

  7. #7
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    Try putting the valve by your feet, worked for me, I think that my weight flattenned it out, this fixed 90% of the issue..............called the company, they were surprisingly un-helpful. At this price they should quickly replace them.........what a nice business they have on this one, probably costs like $10 for make, lot of R&D $$$ but...............

  8. #8
    Registered User ChinMusic's Avatar
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    Quote Originally Posted by Del Q View Post
    Try putting the valve by your feet, worked for me, I think that my weight flattenned it out, this fixed 90% of the issue......
    I can't see how putting the valve at your feet would fix/lesson a leak. I can see how putting the value at your feet might prevent one, as you would be less likely to disturb the valve.

    Personally, I very much like having the valve near my head. I over-inflate the Neo a bit and let some air out after I am in position. I would have a harder time doing that if I had to squirm around to get to the valve at my feet.
    Fear ridges that are depicted as flat lines on a profile map.

  9. #9
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    Quote Originally Posted by gipcgirl View Post
    I have a thermarest neo air mat and there is a leak around the valve, it is very slow the mat flattens over about 8 hours. Blow it up to max go to sleep and in the morning its flat. Can anyone suggest how to fix this?
    Thanks for the suggestions, I am starting my AT thru on the 12th of March until then I am living in Australia and will be bring my neo air with me. Maybe I will have to go without for a while if I want them to fix or replace it. I may have to buy a new one as its so comfy I don't want to be with out for the start of my hike.

  10. #10
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    Quote Originally Posted by gipcgirl View Post
    Thanks for the suggestions, I am starting my AT thru on the 12th of March until then I am living in Australia and will be bring my neo air with me. Maybe I will have to go without for a while if I want them to fix or replace it. I may have to buy a new one as its so comfy I don't want to be with out for the start of my hike.
    Forgot to say that I bought it in the States last year.

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