Im hikeing with a ruffwear pack they got awsome customer service and the pack is so light its unreal , im having a issue with the stiching and they are taking it back with no issues and they are sending my dog a new pack and they really KNEW HOW TO TALK WITH ME I HAVE PTSD AND I GET UPSET FAST but ruffwear could tell i was having some issues with my current spot cause of the dog pack and man they were so sweet it was unreal , i swear by them nice ppl , great dog packs , well designed gear for my dog like my dog jumps on rockfaces with this pack it s like he cant even tell its there ...any way thank you ruffwear for your help you are a great american company and all dog lovers agree you guys are the best im proud my dog carries your pack, ill never buy a my dogs gear anywhere else again !!!great stuff ruff wear , god bless you guys your on the ball , way to stand behind at hikers !