Wife and I did a 200 mile section on the AT, Erwin to Atkins the past 2 weeks, on the 4th day out I noticed the laces on my right shoe where fraded. I made a temp repair and they held the rest of the trip. Yesterday ( Monday) I called Salomon to ask about the problem, they ask my name address where and when I purchased the shoes and said a new pair where being shipped. When I came home this evening the shoes where at the door. You can't beat that for customer service. Not only that they are the best trail runners I have ever hiked in. Thanks Salomon.