Originally Posted by
Dirty Nails
Last year I got a SPOT satellite GPS Messenger before hiking the 100mi Wilderness in Maine. It's the second generation, lighter (5 oz.) unit.
I thought since it's pretty light and small, I would give it a try. Also, since I was in a more remote area than usual, poor phone coverage, my family liked that I could check-in nightly.
I'm not the type that needs to stay connected, I assure you, but it made family more comfortable. Having the ability to summon emergency assistance for me, or someone else is a nice feature as well, of coarse.
After the 2 week trip I found that it worked reliably well, transmitted every message I sent. It also was quite fast, typically sending a message in just a minute or two. The batteries are still in it from last year and OK. I have sent a brief message about 30-40 nights in the last year. That's powered ON for just a few minutes each time, no tracking.
When I activated my account last year, I paid $99 for the annual basic service, they offered the tracking feature and replacement plan at no additional cost...last year.
THAT'S THE GOOD NEWS.
THIS YEAR WAS ANOTHER STORY!!!
I saw what appeared to be a suspicious charge on my bank statement. Upon further examination I found it was a charge from SPOT. They charged me this year: $99 for the annual basic service fee, $17.99 for the replacement plan, and $49.99 for the tracking plan, and $12.99 for something else. After taxes I was billed $180.92.
I called them to discover they automatically renewed my subscription, added fees for the features I got free last year,deducted funds from my checking account and, best of all, did not send a bill or even so much as an e-mail notification! This was no mistake. They told me that according to the terms and conditions from last year I had agreed to this and they do not send ANY notice...NONE! If I inspect my SPOT account details I will find the bill posted there. You can be damn sure I got their newsletter selling me stuff though!
I was able to close my account and they say they will credit a full refund. Good thing I caught this in under 30 days or they would charge a $50 cancellation fee. I remember having a bad feeling last year when I found their customer service reps to be rude and not helpful.
Conclusion:The device appeared to work as advertised for my uses. Customer service was CRAP, and the billing policies are misleading and under-handed. I refuse to do business with any company that treats me this way...period!
They lost me as a customer!
If you own a SPOT, do you feel the same?