I just wanted to say that I recently contacted Leki customer service and they went above and beyond. Great service.
I just wanted to say that I recently contacted Leki customer service and they went above and beyond. Great service.
"you cant grow old if you never grow up" ~TUswm
I agree. I wanted to buy one of the little clips that clip the poles together; couldn't find it on their website, so I called. They shipped two of them to me, no charge!
Leki is stellar. They have refurbished poles for me many times. I have one pole that's got 10000 miles on it. I've had many and I have not given them the really mangled ones but any time I send them poles that I've bent or otherwise wrecked they fix them and send them back all good to go. It's best to deal directly with them instead of the retailer. I had a bad experience trying to get REI, where I bought them to get them fixed with LEKI and REI said it couldn't be done. It was likely just a lazy clerk. But anyway LEKI is first class.
Everything is in Walking Distance
Ditto what Bamboo Bob has to say. I had a slight bend in a pole section and after I called Leki's customer service, they sent out a replacement section. I figured that was better than dealing with REI. Great folks.
Handlebar
GA-ME 06; PCT 08; CDT 10,11,12; ALT 11; MSPA 12; CT 13; Sheltowee 14; AZT 14, 15; LT 15;FT 16;NCT-NY&PA 16; GET 17-18
now that you mentioned it, I did have REI send back a pair for me a couple years ago. it was like pulling teeth.
"you cant grow old if you never grow up" ~TUswm