It wasn't easy moving away from REI. I was scared. But am I glad I did. Over the past few months I've finally made the switch to cottage and so happy I did! Traded my osprey for a ULA circuit. Love it. Upgraded my too-big-for-me stinky REI halo 25 down bag for an EE 20° prodigy. Just came in today (ordered march 4. That's fast!!) Its fantastic. And lastly my BA Fly Creek for a Contrail. Still playing with it in the backyard but overall a great lightweight shelter. Picked up some small things from Zpacks.
But the point is any question I had was promptly answered by all of them. These companies just have the best customer service and that is what will keep me coming back. Solid gear.