I just purchased a pack cover and rain skirt from Zpacks and received EXCELLENT, I mean EXCELLENT service! I received a confirmation email saying my order was received, but that it wouldnt ship out for a few weeks (found out they had a shortage of the particular zipper that the skirt uses). I emailed them back saying Im leaving in 3 weeks for my thru hike. The owner (Joe) emailed me himself asking about my order and then sent another email saying he sent my order today! Talk about great service. They're website even says to contact them if you need your gear sooner than the date that is given so that you can have it for a trip. I highly recommend them!!!!!!! http://www.zpacks.com