My daughter broke her tent pole trying to hurry, she also lost a part the tent pole goes into. I contacted NEMO company and 3 days later the new parts arrive. No questions asked. This tent now has 1150 miles on it and has never leaked a single drop. Ice, snow, wind, powerful storms and not a single leak, or anything wrong with it except a little carelessness. She sleeps in it more than any shelter so it sure has got some use. I stayed in it during trail days and her dog, we had plenty of room and our packs stayed dry under the rain fly.